If you prefer a different size or colour, you can exchange the product for a different size or colour available. Exchange requests can only be considered in size or colour.
If you prefer to change the piece you bought for another item with different price, we will ask you to send it back to us. We will ‘cancel’ the order when we receive the article and reimburse to you the amount payed. We will ask you to make a new order for the new item.
In both cases, the garment you return must be new, not worn, neither washed. Your claim must be done within 2 weeks from reception of the article.
For Quality defects, we kindly ask you, to help us understand and improve, to send us the information/ images regarding the defect found to firstname.lastname@example.org .
Should you have any further questions, please feel free to send us an e-mail at email@example.com
Please note you must have our authorization before proceeding with the return.
The shipping costs of returning the goods must be borne by the customer, except if there’s a quality defect on the article. In this case we will replace the same article/ colour to you to our own expenses. If your shipping address is located in Europe we will issue a shipping reference and send it by email to you.
For returns at client’s expense, please arrange a registered return so that your parcel can be tracked with a tracking number.
REVOCATION OF AN ORDER
Revocation of an order can be applied when payment is not completed.
Or in the exceptional case the article you order is not available anymore.