Return Instructions

If you are not satisfied with the items you ordered, or if you need a different size, you can return the product only if the article has not been used: The garment is new. Your claim must be done within 2 weeks from receival of the article and must indicate the return reason, the description and quantity of pieces you are returning .

You must have our authorization before proceeding with the return.

The shipping costs of returning the goods must be borne by the customer, except if there’s a quality defect on the article. In this case we will replace the same article/ colour to you to our own expenses. If your shipping address is located in Europe we will issue a shipping reference and send it by email to you.

For returns at client’s expense, please arrange a registered return so that your parcel can be tracked via a tracking number.

Exchange requests can only be considered in size, color or item in the same or lower value. If an item is more expensive, please order it anew.

Once your return has been received, you will receive a confirmation e-mail, and after verifying the returned garment is new or/and has a quality defect we will replace the article.

Should you have any further questions, please feel free to send us an e-mail at info@be-quality.com